Terms of Service

1 · Services

We provide website design and development, lead-capture and CRM integration, marketing and outreach automation, AI integration, and training and advisory services. The specific scope, deliverables, timeline and price for your engagement are defined in a written proposal or statement of work ("SOW"). Nothing on this website constitutes an offer or a guarantee of a particular price.

2 · Proposals and acceptance

Prices published on this site are starting points, not quotes. A binding engagement begins when you accept a written proposal and pay any deposit it specifies. Proposals are valid for 30 days unless stated otherwise.

3 · Payment

• Project work typically requires a deposit before work begins, with the balance due on delivery or at milestones defined in the SOW.
• Recurring services — care plans, retainers and advisory — are billed monthly in advance and continue until cancelled.
• Invoices are due on receipt unless the SOW states otherwise. Amounts unpaid after 15 days may incur a late fee of 1.5% per month or the maximum permitted by law, whichever is lower.
• We may suspend work or services on accounts more than 30 days overdue.
• All fees are exclusive of applicable taxes.

4 · Recurring plans and cancellation

Recurring plans renew automatically each month. You may cancel at any time with written notice; cancellation takes effect at the end of the current billing period. We do not pro-rate partial months. Because hosting, monitoring and support are delivered continuously, monthly fees already incurred are non-refundable.

We may cancel a recurring plan with 30 days' written notice, and will help you migrate to another provider if we do.

5 · Refunds

Deposits reserve capacity and are non-refundable once work has begun. If you cancel a project mid-engagement, you are responsible for work completed to that point and we will deliver it. If we fail to deliver agreed work and cannot remedy it within a reasonable period, you are entitled to a refund of amounts paid for the undelivered portion.

6 · Ownership

On final payment, you own the deliverables produced specifically for you: the site code, content, domain and hosting account. There is no proprietary platform you must remain subscribed to.

We retain ownership of our pre-existing tools, libraries, components and methods, and grant you a perpetual, non-exclusive licence to use them as incorporated in your deliverables. Third-party components remain subject to their own licences.

Unless you tell us otherwise in writing, we may identify you as a client and show the work in our portfolio.

7 · Your responsibilities

You are responsible for providing content, brand assets, access to accounts, and timely feedback. You confirm you have the rights to any material you supply. Delays in providing these move timelines accordingly. You are responsible for the accuracy and legality of your own business claims, pricing and regulatory compliance.

8 · Third-party services

Engagements commonly rely on third-party services — hosting, CRM, email, analytics, payment processing and AI providers. These are governed by their own terms and pricing, are billed to you directly unless stated otherwise, and we are not responsible for their availability, changes or failures.

9 · AI-assisted work

Some deliverables are produced with the assistance of AI systems, and some deliverables are AI systems. AI output can be wrong. Where output carries material consequence, we build human review into the process, but you remain responsible for reviewing deliverables before relying on them. We make no warranty that an AI system will produce a particular result or accuracy rate unless a specific, measurable standard is written into the SOW.

10 · Warranties and disclaimer

We warrant that services will be performed in a professional and workmanlike manner. Beyond that, services and deliverables are provided "as is". We do not warrant uninterrupted or error-free operation, and we make no guarantee of any particular business outcome, ranking, traffic level, lead volume or revenue.

11 · Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to an engagement is limited to the amount you paid us for the services giving rise to the claim in the twelve months preceding it. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, even if advised of the possibility.

12 · Confidentiality

Each party will protect the other's non-public business information and use it only to perform the engagement. This does not apply to information that is public, independently developed, or required to be disclosed by law.

13 · Governing law

These terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Colorado, and both parties consent to that jurisdiction.

14 · Changes

We may update these terms. Changes apply to engagements entered into after the updated date shown at the top of this page. Material changes to a recurring plan will be communicated at least 30 days in advance.

15 · Contact

Questions about these terms: tony@rtpstudios.com